RETURNS

Our return policy is 30 days from the date of purchase.

To proceed with a full refund of the product, it must be in the same condition as when it was sent, it must not have been used or show traces of magnesium.

Once the good condition of the product has been verified after its return, we will proceed with the refund. The customer will receive the refund between 3 and 5 business days from the date the refund is processed.

If the above conditions are not met, we will contact you to return the product to the indicated purchase address, and the refund will be canceled. In this case, the shipping costs for the return are borne by the customer.

How to request a return?

Access your account (register if you haven't already) and request a return. We will send you an email with instructions on the process and a return shipping label. You can also write to us at support@zebrados.com or via the website's WhatsApp channel.

Has your item arrived damaged or defective?

Although we check the material before sending it, something might slip past us, or simply the product might not meet a sufficient quality standard. In this case, contact us to evaluate the problem and correct it.

If you have any questions, you can always write to us at support@zebrados.com